Frequently Asked Questions

The Max Rx® test analyzes 285+ of the most commonly prescribed medications across multiple therapeutic areas. These include psychiatry, cardiology, pain management, endocrinology, gastroenterology, gynecology, immunology, infectious disease, neurology, oncology, and many more. You can view the complete list in our complete medication directory.

No. You do not need a doctor's order to purchase any test. ClarityX® works with a network of physicians licensed in 50 states who review and authorize each test as part of the ordering process.

Once your sample is received at the lab, results are typically available within 5–10 business days for Mindwell® and Max Rx®, and 7–15 business days for Thrive and Clear. You’ll receive an email notification when your results are ready in your secure patient portal.

Your report can be shared with your healthcare provider. Our PGx-certified pharmacists can review your report with your doctor to help build a personalized medication plan tailored to your unique DNA.

Yes. ClarityX® is eligible for purchase using FSA/HSA funds. We also provide an itemized receipt that can be used for reimbursement purposes if needed.

No. You do not need a doctor's order to purchase at any test. ClarityX® works with a network of physicians licensed in 50 states who review and authorize each test as part of the ordering process.

The Max Rx® test analyzes 285+ of the most commonly prescribed medications across multiple therapeutic areas. These include psychiatry, cardiology, pain management, endocrinology, gastroenterology, gynecology, immunology, infectious disease, neurology, oncology, and many more. You can view the complete list in our complete medication directory.

Yes. You can take the ClarityX® test whether or not you are currently taking medications. Since medications do not change your genetics, they will not affect your test results.

These tests can be taken by anyone interested in understanding how their genetics may influence their response to certain medications. ClarityX® may be especially helpful for individuals who are exploring medication options, have experienced unwanted side effects, or want more personalized insights to support future healthcare decisions and conversations with their provider.

Yes. The Mindwell® and Max Rx® test includes many commonly prescribed medications used for depression, anxiety, ADHD, and other mental health conditions. See the complete medication directory.

No. The ClarityX® test does not diagnose medical or mental health conditions. ClarityX® is a pharmacogenomic test designed to provide insights into how your genetics may influence your response to certain medications. Your results are intended to help support more informed conversations with your healthcare provider regarding medication decisions.

The Mindwell® test focuses specifically on medications commonly prescribed for mental health conditions, including antidepressants, anxiety medications, ADHD medications, mood stabilizers, and other psychiatric treatments.

The Max Rx® test provides a more comprehensive pharmacogenomic analysis, covering 285+ medications across multiple therapeutic areas, including psychiatry, cardiology, pain management, gastroenterology, neurology, oncology, and more.

Both tests provide personalized genetic insights designed to help support more informed medication discussions with your healthcare provider. Compare the tests.

After placing your order, you will receive an at-home saliva collection kit with step-by-step instructions. Once your sample is collected, simply return it using the prepaid packaging included in your kit. Your sample will then be processed in our laboratory and your personalized results will be available through your patient portal.

The ClarityX® test uses a saliva sample collected from the comfort of your home.

For best results, we recommend collecting your saliva sample first thing in the morning before eating, drinking, smoking, chewing gum, or brushing your teeth. However, you may collect your sample at any time of the day as long as you wait at least 30 minutes after eating or drinking before providing your sample. Please follow the instructions included in your kit carefully to help ensure a successful sample collection.

No. Our tests are completed entirely at-home and do not require a clinic visit, lab appointment, or blood draw.

Your kit includes prepaid return packaging and instructions for mailing your sample back to our lab. Simply package your sample as instructed and drop it in your mailbox or at your local post office.

If you experience any issues during the collection process or are unsure whether your sample was collected correctly, our client services team is available to assist you.

Once your sample is received at the lab, results are typically available within 5–10 business days for Mindwell® and Max Rx®, and 7–15 business days for Thrive and Clear. You’ll receive an email notification when your results are ready in your secure patient portal.

Your results will be digitally and securely delivered through your ClarityX® patient portal. Once your report is ready, you will receive an email notification with instructions on how to access your results. Through the portal, you can view your report, download a PDF copy, and securely share your results with your healthcare provider.

You have the option to review your report with one of our pharmacists who specialize in pharmacogenetics. This consultation is available for an additional cost and can be booked through your patient portal.

Yes. Your ClarityX® report can be shared with your healthcare provider at anytime.

No. You should never start, stop, or change any medications without consulting your doctor or healthcare provider. ClarityX® results are intended to support informed conversations about your medications, not replace medical advice.

ClarityX® does not accept health insurance. Insurance can be very tricky, some insurance companies may cover pharmacogenetic testing only if you have a specific diagnosis and are taking certain prescription medications. Most insurances may deny claims and patients may be stuck with high out-of-pocket costs. ClarityX® strives to make testing accessible to everyone.

Yes. We accept HSA and FSA cards for ClarityX® purchases. We recommend checking with your HSA/FSA provider to confirm eligibility under your specific plan. We can also provide an itemized receipt that you may submit for possible HSA/FSA reimbursement.

We accept all major credit and debit cards, as well as HSA/FSA cards.

Yes. Flexible payment plan options may be available at checkout through select third-party payment providers. Eligible customers can split their purchase into up to 4 installments.

Orders placed Monday through Friday during business hours (9:00am –5:00am EST) are shipped the same business day. Once shipped, delivery typically takes 3–6 business days, depending on your location.

No. ClarityX® currently ships only within the United States and Canada.

Once your order has shipped, you will receive a tracking number by email so you can monitor the delivery status of your kit.

If your kit arrives damaged, please contact our client services team as soon as possible. We will work with you to resolve the issue and, if necessary, coordinate a replacement kit.

Protecting your privacy and genetic information is a top priority at ClarityX®. Your genetic information is handled with strict confidentiality and protected using industry-standard security and privacy safeguards. We follow key requirements of the HIPAA Security Rule to help safeguard sensitive health data. ClarityX® is committed to maintaining the security, privacy, and confidentiality of your information throughout the testing and reporting process.

No. ClarityX® does not sell your personal genetic information. Your genetic information is used only for the purpose of generating your personalized report and is handled in accordance with our privacy policy and applicable regulations.

Only the patient who activates the test has access to their ClarityX® results. You may also choose to securely share your report with your healthcare provider through the patient portal.

Your DNA sample is used only for the purpose of completing your ClarityX® test and generating your report. Once testing is complete, your sample is securely destroyed.

Yes. ClarityX® testing is performed in a laboratory that is both CLIA-certified and CAP-accredited. These credentials reflect rigorous standards for quality, accuracy, reliability, and ongoing laboratory excellence in clinical testing.

No. ClarityX® is designed to provide genetic insights that may help support medication-related decisions, but it does not replace medical advice, diagnosis, or treatment from a qualified healthcare professional. Always consult your healthcare provider before making changes to your medications or treatment plan.

The Mindwell® test may be beneficial for anyone interested in understanding how their genetics may influence their response to mental health medications. It may be especially helpful for individuals who have experienced unwanted side effects, are exploring treatment options, or want personalized insights to support future conversations with their healthcare provider.

The Mindwell® test analyzes many commonly prescribed medications used to treat depression, anxiety, ADHD, mood disorders, and other mental health conditions. View our complete medication directory to see the full list of medications included in the report.

Yes. You can take the ClarityX® test whether or not you are currently taking medications. Since medications do not change your genetics, they will not affect your test results.

The Mindwell® test focuses specifically on medications commonly prescribed for mental health conditions, including antidepressants, anxiety medications, ADHD medications, and mood stabilizers. The Max Rx® test provides a more comprehensive analysis covering 285+ medications across multiple therapeutic areas. Compare the tests.

Yes. Your ClarityX® report is designed to be shared with your healthcare provider to help support more informed medication discussions and treatment decisions.

The Max Rx® test may be beneficial for anyone interested in understanding how their genetics may influence their response to medications. Because it analyzes medications across multiple therapeutic areas, Max Rx can provide valuable insights for both current and future healthcare decisions.

The Max Rx® test analyzes 285+ commonly prescribed medications across multiple therapeutic areas, including psychiatry, cardiology, pain management, endocrinology, gastroenterology, neurology, oncology, pulmonology, rheumatology, urology, and more. View our complete medication directory to see the full list of medications included in the report.

Yes. You can take the ClarityX® test whether or not you are currently taking medications. Since medications do not change your genetics, they will not affect your test results.

The Max Rx® test includes all medications covered by Mindwell®, plus additional medications across multiple therapeutic areas. While Mindwell® focuses on mental health medications, Max Rx provides insights for 285+ medications across a wide range of specialties.

Max Rx® is designed for individuals who want broader medication insights beyond mental health treatment. Because your DNA does not change, pharmacogenomic testing is typically only needed once, making Max Rx® a great option for those seeking the most comprehensive medication insights for both current and future healthcare decisions.